Outsource UX Design for Your SaaS Product

An outsourced UX Designer brings specialized expertise to your SaaS product team without the cost and commitment of a full-time employee. You flexibly get a professional to improve your product's usability, increase conversion rates, and reduce customer churn. This is especially useful when your own team is trying to handle UX design alongside other tasks.

While your product team (developers, product owners) has valuable knowledge, UX design is a specialized field. Sporadic or unsystematic approaches often lead to a poorer user experience, costly mistakes, and missed opportunities. An experienced UX Designer brings systematic processes, user research, and validated insights.

An outsourced UX Designer can typically start quickly, often within 1-2 weeks of agreement. The first concrete improvement suggestions and findings are usually delivered within the first few weeks, for example, through a UX audit or quick user testing. The timeline for larger changes, like a UI redesign, depends on the complexity of your SaaS product.

Consider an outsourced UX Designer when: 1) Your SaaS product's user base is growing, but engagement or conversion isn't keeping pace. 2) You receive feedback about usability issues or have a high volume of support requests. 3) Your product team lacks the time or specialized skills to focus on UX design. 4) You want to ensure new features are designed user-centrically from the start, avoiding costly rework later.

We measure the impact of our work with concrete metrics agreed upon with your SaaS company. These can include, for example: increased conversion rates, higher usability test success rates, shorter task completion times, improved customer satisfaction (NPS/CSAT), or a reduction in support requests for specific product areas. We compare results against a baseline.

A UX Designer (User Experience Designer) focuses on the functionality, logic, and ease of use of your SaaS product – how the user achieves their goals. A UI Designer (User Interface Designer) is responsible for the product's visual appearance and feel. Our outsourced UX Designers can cover both areas or focus purely on UX strategy and research, depending on your SaaS company's needs.

An outsourced UX Designer works closely with product owners, developers, and other stakeholders. We participate in regular meetings, workshops, and share designs and research findings clearly. The goal is seamless integration into your team, ensuring the UX perspective is included in all product development phases without overburdening your team.

Absolutely. Many SaaS products require a seamless user experience across all devices. Our UX Designers ensure your SaaS product is easy to use and effective on desktop, tablet, and mobile, whether it's a responsive web application or a dedicated mobile app.

Excellent! An outsourced UX Designer will leverage your existing design system and brand guidelines to ensure consistency. We can also help develop or supplement your design system to better serve your SaaS product's scalability and maintainability. The goal isn't to reinvent the wheel, but to improve what's already there.

We offer flexible pricing models for SaaS companies. The most common is a monthly retainer for an agreed number of UX design hours (e.g., 25h, 50h, 75h/month). This provides continuity without long-term commitment – contracts are typically terminable with one month's notice. We also offer project-based pricing for clearly defined needs. Let's discuss your requirements, and we'll tailor a suitable solution.